Shipping Policy

Thank you for shopping with us! We strive to ensure that your shopping experience is easy, fast, and convenient. Please read our shipping policy below to understand how your orders will be processed and delivered.

1. Processing Time

Once your order is placed, we aim to process and ship it within 1-3 business days. Orders are processed Monday through Friday (excluding weekends and holidays). You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Delivery within 5-7 business days (depending on your location).
• Expedited Shipping: Delivery within 2-3 business days (available for an additional fee).
• Express Shipping: Delivery within 1-2 business days (available for an additional fee).

Note: Delivery times are estimates and may vary depending on the destination and any unforeseen delays during transit.

3. Shipping Charges

Shipping charges are calculated based on your order’s weight, dimensions, and destination. You will be able to view the exact shipping cost at checkout before confirming your purchase.

Free Shipping Offer

We offer free standard shipping on orders over $50. This offer applies to domestic orders only.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your order until it arrives.

5. International Shipping

We currently offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Address Issues

Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete address details.

If you notice an error with your shipping address, please contact our customer service team immediately at 07831707390 . We will do our best to assist you in making any necessary changes before the order is shipped.

7. Order Changes & Cancellations

Once your order is placed, it is processed quickly to ensure fast shipping. If you need to make any changes or cancel your order, please contact us within 24 hours of placing your order. After this time, we may not be able to make changes or cancel the order, as it may have already been processed for shipping.

8. Damaged or Lost Packages

While we take great care to package your items securely, occasionally damage or loss may occur during transit. If your order arrives damaged or if you believe your package is lost, please contact our customer service team immediately at [07831707390].

We will work with you and the shipping carrier to resolve the issue and either send a replacement or issue a refund where applicable.

9. Returns and Exchanges

If you are not completely satisfied with your purchase, we offer a 30 day return policy. Please review our Returns & Exchanges page for more details on how to return or exchange your items.

10. Customer Service

If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team at:

• Phone: 07831707390
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT)

Thank you for choosing Misamo LUX! We appreciate your business and look forward to serving you again.